Privacy Policy
Effective Date: September 4, 2026
This Privacy Policy describes how Windy Village Cooperative, LLC "DBA" Windy Village Wellness ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from windy villagewellness.com, windyvillagecoop.com (the "Site") or interact with us at in-person pop-up events and retail locations.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Site, and information from third-party sources.
Information You Provide Directly:
Contact Information:
Name, email address, phone number, shipping address, and billing address provided during checkout or when signing up for our newsletter online or at pop-up events.
Payment Information:
Credit card numbers and payment details.
Note: We do not store your full credit card information. Payments are processed securely through our e-commerce platform Lightspeed and point-of-sale provider, 2Accept.
Communications:
Messages, questions, or feedback you send to our customer support or social media channels.
Information Collected Automatically:
Device and Usage Data:
When you visit windyvillagewellness.com or windyvillagecoop.com, our hosting platform automatically collects certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device.
Site Activity:
We track how you interact with the Sites, including the pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with our web pages.
2. How We Use Your Information
We use the collected information for the following business purposes:
Fulfilling Orders:
To process your transactions, arrange for shipping, and provide you with invoices and order confirmations.
Customer Communication:
To communicate with you regarding your order, respond to inquiries, and provide customer support.
Marketing (With Consent):
To send you promotional emails, newsletters, or exclusive offers regarding our hemp-derived self-care products, provided you have opted in (either via the Site or an in-person sign-up)
Business Operations:
To screen our orders for potential risk or fraud, maintain the security of our Site, and improve our website design and product offerings.
Legal Compliance:
To comply with applicable state and federal laws regarding the sale of hemp-derived goods.
3. How We Share Your Information
We share your personal information with trusted third parties to help us use your personal information as described above. We do not sell your personal data to third parties.
Service Providers:
We share data with Lightspeed and 2Accept to power our online store and process in-person point-of-sale transactions. We also share address information with shipping carriers (e.g., USPS, UPS) to deliver your orders.
Legal & Compliance:
We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
4. Cookies and Tracking Technologies
Our Site uses cookies, beacons, tags, and pixels to record information about how you browse the website and to ensure the e-commerce cart functions correctly. You can choose to disable cookies through your browser settings; however, doing so may impact your ability to complete a purchase on windyvillagecoop.com.
5. Age Restrictions
Our hemp-derived self-care products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 (or 21, depending on local jurisdiction). If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
6. Data Retention
When you place an order through the Site or at a pop-up event, we will maintain your Order Information for our records unless and until you ask us to delete this information.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request that your personal information be corrected, updated, or deleted.
Opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
To exercise any of these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Effective Date."
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [Insert Email Address] or by mail using the details provided below:
Windy Village Wellness
124 Bogastow Brook Road
Sherborn, MA 01770